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Warranty Policy



Warranty Policy


  1. Coverage: Our Emergency & Exit  lights manufactured and sold by Fire Factory Australia come with a warranty that covers defects in materials and workmanship for a specified period of 3 to 5 years from the date of purchase, excluding the battery.
  2. Portable Fire Extinguisher sold by Fire Factory Australia come with a warranty that covers defects in materials for 5 years from date of purchase. Please note every portable fire extinguisher is due for pressure test every 5 years if unused or not damaged. They are considered under warranty only if serviced every six months as per AS1851 maintenance standard.
  3. Duration: The duration of the warranty for each product is stated in the product description and can vary between 3 to 5 years.
  4. Claims: To make a warranty claim, please contact us at Fire Factory Australia and provide the following information:
  • Proof of purchase, such as an order number or receipt
  • A detailed description of the defect
  • If possible, a photo or video of the defect
  1. Remedies: If the claim is approved, we will either repair or replace the product at no cost to you, or offer a full refund, at our discretion.
  2. Limitations: This warranty does not cover:
  • Normal wear and tear
  • Misuse, abuse, or improper handling of the product
  • Unauthorized modifications or repairs
  • Damage caused by external factors, such as accidents, fires, floods, etc.
  • The battery of the emergency light
  • Discharge due to usage of extinguisher in case of fire.
  1. Disputes: In the event of a dispute, this warranty policy will be governed by the laws of the State of NSW and any applicable federal laws.
  2. Contact: For any warranty related questions, please contact us at

         This warranty policy is subject to change without notice